Delivery & Returns

Last updated: [●] 2026

This page forms an integral part of the General Terms and Conditions of Online Sale of SANG GmbH.

1. WHERE WE DELIVER

We deliver to Switzerland, Liechtenstein, the European Union, Monaco, the United Kingdom, the United States, Canada, Hong Kong, Singapore, Japan, South Korea and [other countries ●]. We cannot deliver to post office boxes, forwarding services or hotels without a named recipient. For other destinations, a Client Advisor will be pleased to help: clientservices@sanguniverse.com.

2. PREPARATION AND DISPATCH

Preparation. Orders are prepared in our fulfilment centre in Italy and dispatched within one business day of confirmation for jewellery, and within two business days for objects for the home. Orders placed on Friday after 12:00 (CET), at weekends or on public holidays are dispatched on the next business day. Haute Broderie pieces are stitched to order in France and dispatched within two to three weeks; the expected date appears on the product page and in your order confirmation.

Carrier. All orders travel with DHL Express, fully insured, and require a signature on delivery. The Serpentine Grand and Twin Vases travel crated with a specialist fine-art carrier.

Times and fees (from dispatch):

Switzerland & Liechtenstein: 2–3 business days, CHF 30, complimentary from CHF 400, duties and taxes included
France & Monaco: 1–2 business days, €15, complimentary from €250
European Union: 1–3 business days, €20, complimentary from €250
United Kingdom: 2–3 business days, £25, complimentary from £300, duties and taxes included
United States & Canada: 3–5 business days, $35, complimentary from $450, duties and taxes included
Hong Kong, Singapore, Japan, South Korea: 3–5 business days, €40, complimentary from €450, duties and taxes included
Rest of the world: 4–7 business days, €50, duties and taxes payable on delivery

Fine-art carrier for the Grand and Twin Vases: 5–10 business days, quoted at checkout.

Tracking. As soon as your order leaves us, you receive an e-mail with a tracking link. You can also follow it from your account.

Packaging. Each work is presented in the exclusive SANG box with an anti-tarnish soft pouch, a care card and a certificate of authenticity, inside a plain, unbranded outer carton for discretion. On request, we add a handwritten card and a gift receipt without prices.

3. DUTIES AND TAXES

For Switzerland and Liechtenstein, prices are in Swiss francs and include Swiss VAT, import duties and customs clearance. Within the European Union, prices include the VAT of your country of delivery. For the United Kingdom, Canada, Hong Kong, Singapore, Japan and South Korea, prices are shown duties and taxes included: nothing further is requested on delivery. For the United States, import duties are included and sales tax is added at checkout where applicable. For other destinations, import duties and taxes may be charged by local authorities and collected by the carrier. [Importer of record for shipments from Italy to Switzerland and the UK, logistics partner to confirm.]

4. RETURNS AND REFUNDS

Your 14-day right to return. You may return any eligible work within 14 days of delivery, without giving any reason. Notify us from your account (“Withdraw from this contract” / “Return an item”), through the link in your shipping e-mail, or by writing to clientservices@sanguniverse.com. You then have 14 days to send the work back.

Condition. Works must be returned unworn and unused, in their original condition and packaging, complete with box, pouch, certificate of authenticity, care card and intact security seal. Every return is inspected. A work that has been worn, altered or damaged, or that is returned incomplete, may give rise to a reduction of the refund corresponding to its loss of value.

How to return. Within Switzerland and the European Union, we provide a prepaid DHL label and you may book a collection from your home. From the United Kingdom, the United States, Canada and Asia, we arrange a collection with the customs documents needed; the cost of return from these destinations is [complimentary / deducted from the refund ●]. Please keep your proof of shipment.

Works that cannot be returned. For reasons of hygiene, earrings and ear cuffs cannot be returned once their seal has been removed, unless they are defective. Works made to your specifications or personalised (resized rings, engraved pieces, shades or sizes made to order for you) cannot be returned unless defective.

Refunds. We refund the price of the returned works and the standard delivery costs within 14 days of being informed of your withdrawal, and at the latest once we have received the works or proof of their dispatch. Refunds are made to the original means of payment and appear within 5 to 10 business days, depending on your bank.

Exchanges. To exchange a size or shade, return the work and place a new order; we will process both as a priority. Rings may be resized within one size free of charge within 30 days of delivery through Atelier Care (resized rings can no longer be returned).

5. DEFECTIVE OR DAMAGED WORKS

If a work arrives damaged or proves defective, write to clientservices@sanguniverse.com with your order number and photographs. You benefit from a two-year warranty from delivery, as set out in our Terms of Sale (and, for clients resident in the EU, EEA or UK, the legal guarantee of conformity of your country); we bear all return costs and will repair, replace or refund the work.

6. CONTACT