Payment Security

Last updated: [●] 2026

Your security is our priority. Every payment on sanguniverse.com, operated by SANG GmbH, is protected by the standards applied by the leading houses of luxury retail.

1. ACCEPTED PAYMENT METHODS

Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal and TWINT for Switzerland. For hospitality and project orders, payment by bank transfer is available; our bank details are sent only by a Client Advisor, from a sanguniverse.com address, and confirmed by telephone on request. SANG will never ask you for your card number, security code or passwords by e-mail, telephone or messaging.

2. A CERTIFIED PAYMENT PLATFORM

Payments are processed by Shopify Payments, whose infrastructure is certified PCI DSS Level 1, the highest level of the Payment Card Industry Data Security Standard. Your card details are entered on a secure payment page, encrypted and transmitted directly to the payment processor. SANG never has access to, and never stores, your full card number or security code. PayPal, Apple Pay and Google Pay payments are processed by those providers under their own security standards; your card details are not shared with SANG.

3. ENCRYPTION

The whole Website is served over HTTPS, using Transport Layer Security (TLS) encryption. The padlock in your browser’s address bar confirms that the connection is secure. All data you transmit, including your personal information, address and payment details, are encrypted in transit.

4. STRONG CUSTOMER AUTHENTICATION (3-D SECURE)

Card payments may require strong authentication through 3-D Secure (Visa Secure, Mastercard Identity Check, American Express SafeKey), as required for European cards under the Payment Services Directive (PSD2) and applied by Swiss card issuers. Your bank may ask you to confirm the payment in its app, by a one-time code or by biometric recognition. This step protects you against fraudulent use of your card.

5. FRAUD PREVENTION

To protect our Clients, orders are subject to automated and manual fraud checks. We may contact you to verify an order, ask for additional proof of identity or address, or, in the event of serious doubt, cancel an order and refund it in full. The data processed for this purpose are described in our Privacy Policy.

6. WHEN IS MY ACCOUNT DEBITED?

Your payment is authorised and debited when you confirm your order. In the event of cancellation or return, refunds are made to the original means of payment within 14 days.

7. CURRENCY

Prices are charged in the currency of your country of delivery as displayed at checkout: Swiss francs for Switzerland and Liechtenstein, euros for the European Union and international destinations, pounds sterling for the United Kingdom and US dollars for the United States. If your card is in another currency, your bank may apply its own exchange rate and fees.

8. IF YOU NOTICE AN UNUSUAL TRANSACTION

Contact your card issuer or bank immediately to block your card and dispute the transaction, then inform us at clientservices@sanguniverse.com.

9. CONTACT

For any question about payment: clientservices@sanguniverse.com, +41 79 781 71 10.