Terms of Sale

 

Last updated: November 2026

PREAMBLE

These General Terms and Conditions of Online Sale (the “Terms”) govern all sales of products concluded on the website www.sanguniverse.com (“SANG Universe” or the “Website”) between:

SANG GmbH, a limited liability company under Swiss law, registered office [address ●], Switzerland, registered in the Commercial Register of the Canton of Zurich under the company identification number (UID) CHE-350.964.686, VAT number CHE-350.964.686 MWST [to be confirmed], e-mail clientservices@sanguniverse.com, telephone +41 79 781 71 10 (“SANG”, “we”, “us”); and

any natural person of full legal age, acting as a consumer for purposes outside any commercial or professional activity, who places an order on the Website (the “Client”, “you”).

The Website is intended for consumers. Professional purchasers, including interior designers, architects, hotels and resellers, are invited to contact projects@sanguniverse.com, where specific trade conditions apply. SANG reserves the right to refuse any order that appears to be placed for resale.

In accordance with Article 3(1)(s) of the Swiss Federal Act against Unfair Competition, these Terms set out our identity and contact details, the technical steps leading to the conclusion of the contract, the means of identifying and correcting input errors before an order is placed, and the confirmation of orders. Placing an order implies full acceptance of these Terms in the version in force on the day of the order, which the Client confirms by ticking the box provided before payment. These Terms can be downloaded and printed at any time and are sent with the order confirmation.

ARTICLE 1 – PRODUCTS

1.1 The products offered on the Website are sculptural jewellery (collections Ellipsis, Ardeidae and Haute Broderie) and art-of-living objects for the home (collections Serpentine, Anamorphia, Helico and Spira) designed by SANG and the artist Sebastian Brajkovic (the “Products” or “Works”). Products are offered within the limits of available stock or, for limited editions, within the number of pieces stated on the product page.

1.2 The essential characteristics of each Product (composition, plating thickness, shade, dimensions, weight, closure, country of manufacture, edition and care) are presented on its product page. SANG Products are made or finished by hand. Slight variations in shade, texture, glaze, gilding, enamel, embroidery, grain or dimensions, and minor irregularities, are inherent to the materials and to handwork; they are the mark of authenticity of each Work and do not constitute a defect.

1.3 Photographs and illustrations are as faithful as possible but are not contractual as regards shade rendering, which depends on screen settings, or scale, which is given by the stated dimensions.

1.4 Limited editions. Where a Product is described as limited to a number of pieces, that number applies per shade unless otherwise stated. Each piece is numbered and accompanied by a certificate of authenticity. Once an edition is complete, it is not reissued in the same form and shade.

1.5 Made-to-order Products. Haute Broderie embroidered pieces and any Product configured to the Client’s specifications (size, shade outside the standard range, or engraving) are made to order; their lead time is stated on the product page and confirmed in the order confirmation.

1.6 Jewellery is cast in brass and plated in Gold (18k gold, 3 microns), Silver (palladium, 1 micron) or Obsidian (black ruthenium, 1 micron); these thicknesses are average values. SANG jewellery complies with the Swiss Ordinance on Objects intended for Human Contact and with Regulation (EC) No 1907/2006 (REACH) as regards nickel release and lead and cadmium content.

ARTICLE 2 – PRICES

2.1 Prices are shown in the currency of the country of delivery selected on the Website. For deliveries in Switzerland and Liechtenstein, prices are in Swiss francs and include Swiss VAT at the applicable rate. For deliveries in the European Union, prices include the VAT of the country of delivery. Delivery costs are shown before the order is confirmed.

2.2 For deliveries to Switzerland, the United Kingdom, the United States, Canada, Hong Kong, Singapore, Japan and South Korea, prices are shown with import duties and taxes included (“DDP”); nothing further will be requested on delivery. For the United States, prices exclude sales tax, which is calculated and added at checkout where applicable; import duties are included. For other destinations outside the European Union, import duties and taxes may be charged by the authorities of the country of delivery and are payable by the Client (“DAP”).

2.3 SANG may change its prices at any time. Products are invoiced at the price in force when the order is confirmed. In the event of a manifest error in the displayed price, SANG may cancel the order and refund the Client in full, after informing the Client.

ARTICLE 3 – ORDERS AND CONCLUSION OF THE CONTRACT

3.1 To order, the Client selects the Product, shade and size and adds it to the shopping bag; signs in to a customer account or continues as a guest; provides the delivery and billing addresses; chooses the delivery method; reviews the order summary and total price, where any input error can be corrected; accepts these Terms; and confirms the order by clicking the button “Order with obligation to pay”.

3.2 The Products shown on the Website do not constitute a binding offer. By confirming the order, the Client makes an offer to purchase. SANG acknowledges receipt by e-mail without delay; the contract is concluded when SANG sends the order confirmation, at the latest on dispatch of the Products.

3.3 SANG may refuse or cancel any order from a Client with whom there is an existing payment dispute, in the event of suspected fraud, of an abnormal order quantity, or where the order appears to be placed for resale. Quantities per Client may be limited for limited editions.

3.4 If, despite our care, a Product proves unavailable after the order, SANG will inform the Client without delay and refund the sums paid for that Product within 14 days.

3.5 SANG archives orders and invoices for ten years in accordance with Article 958f of the Swiss Code of Obligations; the Client may obtain a copy on request.

ARTICLE 4 – PAYMENT

4.1 Payment is due in full at the time of the order. Accepted methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and TWINT for Switzerland.

4.2 Card payments are processed through Shopify Payments, a payment service certified PCI DSS Level 1. Card data are encrypted and never stored by SANG. Payments may be subject to strong customer authentication (3-D Secure). The Client’s account is debited when the order is confirmed. See the Payment Security page.

4.3 Retention of title. Where permitted by the law of the place of delivery, SANG retains ownership of the Products until full payment of the price. Benefit and risk pass to the Client upon delivery of the Products to the Client or to a third party designated by the Client other than the carrier.

ARTICLE 5 – DELIVERY

5.1 Products are delivered to the address indicated by the Client, in the countries listed on the Delivery & Returns page, which forms an integral part of these Terms. Jewellery and objects are dispatched within one to two business days by DHL Express against signature; Haute Broderie pieces are stitched to order and dispatched within two to three weeks; the Serpentine Grand and Twin Vases are delivered crated by a fine-art carrier within five to ten business days.

5.2 Delivery times are indicated on the Website and in the order confirmation. If a delivery is delayed by more than 30 days beyond the indicated date, the Client may cancel the order by e-mail and SANG will refund all sums paid within 14 days.

5.3 The Client should check the condition of the parcel on delivery, note any reservation (damaged, opened or resealed packaging) on the carrier’s document and inform SANG within three days at clientservices@sanguniverse.com with photographs. This does not affect the Client’s warranty rights.

ARTICLE 6 – RIGHT OF WITHDRAWAL AND RETURNS

6.1 Fourteen-day return right. Without prejudice to any mandatory right of the Client, SANG grants every Client the right to withdraw from the contract within fourteen (14) days of receipt of the Product (or of the last Product for a multiple order), without giving any reason. For consumers resident in the European Union, the European Economic Area or the United Kingdom, this right corresponds to the statutory right of withdrawal under Directive 2011/83/EU and the national laws implementing it, which apply in full.

6.2 To exercise this right, the Client notifies SANG before the end of the period, either (i) using the withdrawal function available in the customer account and in the order confirmation e-mail (“Withdraw from this contract”), (ii) using the model withdrawal form below, or (iii) by any other unambiguous statement sent to clientservices@sanguniverse.com or to SANG’s postal address. SANG acknowledges receipt without delay on a durable medium.

6.3 The Client returns the Product within 14 days of notifying the withdrawal, using the prepaid label provided by SANG for deliveries in Switzerland and the European Union, or as set out on the Delivery & Returns page for other destinations, in its original packaging, complete with its box, pouch, certificate of authenticity and seals. The Client is liable for any loss of value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product; a Product that has been worn, altered, damaged or returned incomplete may give rise to a corresponding reduction of the refund.

6.4 SANG refunds all sums paid, including standard delivery costs (excluding any additional cost resulting from the Client’s choice of a more expensive delivery method), within 14 days of being informed of the withdrawal. SANG may defer the refund until it has received the Product or proof of its dispatch, whichever comes first. The refund is made using the original means of payment, at no cost to the Client.

6.5 Exceptions. The right of withdrawal does not apply to:
(a) Products made to the Client’s specifications or clearly personalised, including resized rings, engraved pieces and pieces made in a shade or size specified by the Client;
(b) earrings and ear cuffs whose hygiene seal has been removed after delivery, for reasons of hygiene and health protection.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)
To: SANG GmbH, [address ●], Switzerland, clientservices@sanguniverse.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [●]
Ordered on (*) / received on (*): [●], Order number: [●]
Name of consumer(s): [●], Address of consumer(s): [●]
Signature of consumer(s) (only if this form is notified on paper): [●], Date: [●]
(*) Delete as appropriate.

ARTICLE 7 – WARRANTY

7.1 SANG warrants that the Products conform to the contract and are free from defects at the time of delivery. The warranty period is two (2) years from delivery (Article 210 of the Swiss Code of Obligations); it cannot be shortened for consumers.

7.2 The Client should inspect the Products on receipt and notify any defect to SANG in writing as soon as it is discovered; SANG accepts notifications made within two months of discovery.

7.3 In the event of a justified claim, SANG will, at its choice and at no cost to the Client, repair or replace the Product. If repair or replacement is impossible, fails or is not carried out within a reasonable time, the Client may request a reduction of the price or the cancellation of the sale against a full refund (Article 205 of the Swiss Code of Obligations). SANG bears the cost of returning the defective Product.

7.4 Consumers resident in the European Union, the European Economic Area or the United Kingdom also benefit from the mandatory legal guarantee of conformity of their country of residence (in the EU, Directive (EU) 2019/771), which applies for two years from delivery and is not limited by these Terms.

7.5 The natural characteristics described in Article 1.2, normal wear of plating, enamel, lacquer, leather and embroidery, and damage resulting from an accident, from failure to follow the care instructions, from contact with chemicals or water, or from repair by a third party, are not defects.

7.6 To make a warranty claim, contact clientservices@sanguniverse.com with the order number, a description of the defect and photographs.

ARTICLE 8 – ATELIER CARE (COMMERCIAL GUARANTEE)

In addition to, and independently of, the warranty in Article 7, SANG offers its Clients, free of charge, the Atelier Care service for jewellery: cleaning and inspection for the life of the piece; replating of Gold, Silver and Obsidian finishes within 24 months of delivery; then replating at atelier cost on quotation. Haute Broderie embroidery is restored exclusively by the atelier that stitched it, on quotation. Lacquer, leather and enamel on objects for the home may be restored on quotation. Atelier Care is subject to registration of the Work with The Keepers and presentation of the certificate of authenticity. Its terms are set out on the Atelier Care page, which forms an integral part of these Terms. Atelier Care does not limit the Client’s warranty rights.

ARTICLE 9 – LIABILITY

SANG is liable for damage caused intentionally or through gross negligence, and for personal injury, in accordance with the law. To the extent permitted by law, any further liability, in particular for indirect or consequential damage and lost profit, is excluded (Article 100 of the Swiss Code of Obligations). SANG is not liable for non-performance caused by the Client, by a third party, or by force majeure, nor for inconvenience inherent in the use of the internet.

ARTICLE 10 – INTELLECTUAL PROPERTY

The purchase of a Product does not transfer any intellectual property right in the Product, its design, its name or its images. The Client undertakes not to reproduce, cast, mould, copy or have copied any Work, in whole or in part, for any purpose.

ARTICLE 11 – PERSONAL DATA

SANG GmbH processes the Client’s personal data to manage orders, deliveries, invoices, after-sales service and The Keepers and, with consent where required, to send newsletters, in accordance with the Swiss Federal Act on Data Protection and, where applicable, the GDPR. Full details, including the Client’s rights and how to exercise them, are given in our Privacy Policy.

ARTICLE 12 – CLIENT SERVICES AND COMPLAINTS

For any information, question or complaint, the Client may contact SANG Client Services by e-mail at clientservices@sanguniverse.com, by telephone or WhatsApp at +41 79 781 71 10, Monday to Friday, 10:00 to 18:00 (CET), or by post at SANG GmbH, [address ●], Switzerland.

ARTICLE 13 – AMICABLE SETTLEMENT

SANG will seek an amicable solution to any complaint. Consumers resident in the European Union may also contact the European Consumer Centre of their country (ECC-Net) for assistance with a cross-border dispute. [Optional: name of a Swiss consumer ombudsman or e-commerce mediation body ●.]

ARTICLE 14 – APPLICABLE LAW AND JURISDICTION

14.1 These Terms and all contracts concluded on the Website are governed by Swiss law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and of Swiss conflict-of-law rules.

14.2 This choice of law does not deprive consumers of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence.

14.3 The courts at the registered office of SANG GmbH have jurisdiction. Consumers may also bring proceedings before the courts of their domicile, and may be sued only before those courts, in accordance with the Swiss Civil Procedure Code, the Lugano Convention or Regulation (EU) No 1215/2012, as applicable.

ARTICLE 15 – MISCELLANEOUS

If any clause of these Terms is held to be invalid, the remaining clauses shall remain in force. SANG may amend these Terms at any time; the Terms applicable to an order are those in force on the date of the order. These Terms are available in English and French; in the event of discrepancy, the English version prevails, unless mandatory law provides otherwise.